OCS began working with this large car leasing organisation in 2009, helping them to merge two specialist lines of business with the larger car leasing area. In order to consolidate the businesses, significant input was needed to adapt the back-office systems. OCS, having the technical expertise needed, was brought in to help. After successfully carrying out this onsite consultation, we were asked to provide on-going support, along with assisting their development teams with Java technical resources. Our on-going, long-term relationship is a result of our exceptionally high standard of service delivery, along with the our broad range of technical skills enabling us to continue to provide a flexible and responsive service to our customers needs.
OCS first started working with this global FMCG in 2008 working on and maintaining a buying system, OCS had a member of staff support the legacy software components of the buying system when the company decided they wanted to globalise their support network. Thanks to the strong relationship we had formed with their team while working as support staff, they entrusted us with supporting and maintaining all of this particular buying system worldwide. This system is a vital aspect of production to the business as it allows the company to calculate what to buy in each country and is now used all over the world.
OCS provided a multi-disciplined managed service project team comprising .NET and Java developers working closely with this customer's Java and Oracle team in validating design and implementing an innovative online gaming product - Multiples. In addition to delivering a rich customer experience through the use of AJAX, the Multiples product has a scalable service oriented architecture using advanced distributed caching techniques. Agile development methods were utilised to maximise the productivity of the Java Developer team whilst accommodating refinement of the functional specification throughout the project. Following successful delivery, core members of the OCS Java team were retained to provide post-implementation support before moving onto the next phase of development.
As part of their investment in online sales this traditional high street retailer were looking for a partner to enhance their online capability to deliver functionality covering user experience when making multiple purchases, improved installer application package and cross browser integrity. OCS was approached by the Project Manager who had previously worked with us whilst at another customer and recommended us for the job. OCS provided flexible project services working within an Agile environment, designing and managing the upgrade project which resulted in a successful and on-time delivery.
As a pioneer in the use of Java with this customer more than 12 years ago, OCS has successfully developed and supported a wide range of applications used both internally and by the general public in their extensive retail estate. In particular more than 10 years ago, OCS took over the development and support of a fully integrated customer point of sale system and over that time have been involved in the development of numerous added value features that have allowed this organisation to remain at the leading edge of multi-channel sales offerings.
With a track record of nearly 20 years working with this international organisation, OCS were the ideal partner for a joint venture development to create an integration automation solution for large retail and consumer organisations. Expertise in Java was key to building a solution that would both integrate sophisticated automation equipment, create user engagement with workflow and communicate in real time with control and management systems both locally and internationally. Following the development and early marketing success, OCS now provide a full application support service covering international 1st to 3rd line support for all elements of the solution.
OCS became involved with this publishing house in 2010 when the organisation was migrating their in-house system to an outsourced solution. OCS provided skilled staff based Java resources to work onsite, helping with the migration and providing various interfaces with the internal systems. The successful delivery of this project has resulted in further projects utilising the skills of OCS' Java Development teams. These have included the implementation and integration of a third party payment gateway and more recently the development of a dedicated website to hold large volumes of documents which are fully searchable whilst maintaining a desirable user experience.
This international car manufacturer contacted OCS in 2011 after outsourcing their internal IT development department for cost efficiency. However, in doing so, felt persistent quality issues and poor communication were affecting the development and support of IT systems which led the business to source third party providers. OCS proposed a new model highlighting the underlying issue seemed to be the off-site element of the outsource which was significantly impacting communication and failing to provide any residual systems knowledge to build upon - the new model would consist of OCS having staff at the customer's site. This on-site model is continuing to successfully deliver thanks to an OCS core Java development team supporting the customer's IT requirements which includes support, maintenance, development and strategy.